I.T. Area Lead Technician | Radial (Martinsville, VA)

Location: Martinsville, VA (MV3 Fulfillment Center) | Work Mode: Onsite | Pay Range: $49,875 – $79,705 | Posting date/time : February 15, 2026

Job Description

Company Overview

Radial is the leader in Omnichannel commerce technologies and operations. We handle the complexity of retail business—from payments and fulfillment to customer care—transforming it into a seamlessly orchestrated customer experience. Within our state-of-the-art distribution centers, we offer a high-energy environment with significant opportunities for advancement.

Role Summary:

As an Area Lead Technician, you are the Subject Matter Expert (S.M.E.) for the site’s IT infrastructure. You will supervise the local technician team, manage hardware lifecycles, and ensure that the fulfillment center’s critical business systems remain operational 24/7. This is a promotable role designed for a technical leader who can anticipate site needs before they arise.

Key Responsibilities:

• Supervision & Leadership: Supervise the local technician team to complete regional goals; train Tech 1 members on various hardware and tasks.
• Infrastructure Management: Configure, support, and repair desktops, monitors, printers, and RF scanners; maintain network management for WiFi and Access Points.
• Project Management: Lead local IT projects, managing time, tasks, and vendor/supplier relationships.
• Systems Support: Partner with Systems Administrators to support DHCP, DNS, Active Directory, and O365.
• Technical Troubleshooting: Resolve complex issues involving mobile OS (Windows/Android), WiFi channeling, and cabling.
• Documentation: Design and document facility layouts, including networking and hardware infrastructure diagrams.

Qualifications & Requirements:

• Experience: 5+ years of experience with desktops and servers; prior supervisory experience preferred.
• Technical Knowledge: Familiarity with ServiceNow, Avaya, Cisco Networking, and WMS applications (Manhattan, LogPro).
• Education: Bachelor’s degree (BS) in a related field or industry certifications preferred.
• Physical: Ability to stand/walk for extended periods, lift up to 50 lbs, and maneuver throughout a large fulfillment facility.

Job details made easy by trendtoday360

Position: Senior IT Field Service Lead – Distribution Technology
Core Technology: RF Handhelds, WMS (Manhattan), Cisco/WiFi, Active Directory
Strategic Focus: Team Supervision & Infrastructure Uptime

✅ Job Summary and Focus:

This role at Radial is for a Hands-on IT Commander. In a high-volume fulfillment center, IT is the heartbeat of the operation. The focus is on Operational Uptime—if an RF gun or a WiFi access point goes down, the warehouse stops. You will act as a Site S.M.E., bridging the gap between local leadership and the Enterprise Shared Services (ESS) team. You will be tasked with Predictive Maintenance: anticipating when hardware will fail and managing vendors to ensure the site never runs out of critical resources.

📌 Key ATS Resume Keywords:

IT Area Lead Technician, Radial, Information Technology, S.M.E., RF Scanner, WMS, Manhattan WMOS, Cisco Networking, WiFi Infrastructure, ServiceNow, Active Directory, Project Management, Vendor Management, Infrastructure Design, Troubleshooting, Fulfillment Center.

💰 Compensation and Industry Demographics:

The salary for this role ranges from $49,875 to $79,705 annually. This is a Regular, Non-Remote position requiring 5% travel to assist outside the immediate area of responsibility.

In the context of the U.S. IT Support and Logistics Technology workforce for 2025-2026:

• The “Logistics-Tech” Convergence: In 2026, the demand for Field Technicians with WMS (Warehouse Management System) expertise has grown by 14% as e-commerce fulfillment centers become increasingly automated.
• Racial Representation in U.S. IT Support: Based on 2025 labor data for “Computer Support Specialists”:
  • White: 54.8%
  • Asian: 16.2%
  • Black or African American: 13.5%
  • Hispanic or Latino: 12.8%
• Gender in Field IT: Women currently represent approximately 19% of field-based IT lead roles. Radial’s status as an Equal Opportunity Employer promotes an environment where “associates are encouraged to enjoy a great place to work” regardless of background.
• Market Trends: Technical leads who can manage Android-based RF migrations (moving away from legacy Windows CE/Mobile) are seeing a 10% premium in salary offers across the logistics sector this year.

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