Director of Product Management, Shared Services | CDK Global

Location: US – Portland RiverTec, Portland, OR, USA | Work Mode: Full Time | Job ID: JR8536 | Posting date/time : Posted 3 Days Ago

Job Description

About Us
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

The Role: Dir, Product Management, Shared Services (Portland, OR)
Ready to lead the next evolution of CDK’s product strategy? As Director of Product Management, Shared Services, you’ll own the vision and roadmap for the foundational platforms that power our enterprise SaaS ecosystem. This is a pivotal role where you’ll drive innovation in identity management, data platforms, and platform-level AI—creating seamless, secure experiences for our customers and accelerating time-to-value. You’ll partner with engineering and cross-functional leaders to shift from an engineering-led approach to a customer-centric strategy, champion adoption across the portfolio, and set new standards for scalability and performance.

This role offers the unique opportunity to work closely with our Portland-based product team, where collaboration thrives and ideas move faster. If you’re passionate about building transformative platforms, inspiring high-performing teams, and delivering measurable business impact, we want you on our team—right here in Portland!

Essential Functions and Responsibilities:

• Develop a visionary roadmap that is a customer-centric strategy, ensuring alignment with CDK’s long-term goals and shared services priorities
• Own the full lifecycle from concept through end-of-life, including incubation of new initiatives, successful launches, and adoption strategies that drive measurable business outcomes
• Leverage deep insights into identity management, data platforms, and platform-level AI trends to anticipate customer needs and position CDK as an industry leader
• Establish clear decision frameworks, ensuring scalability and seamless integration across CDK’s ecosystem
• Champion user experience optimization by embedding research findings into product enhancements, driving adoption and improving NPS scores
• Set ambitious yet achievable Objects and Key Results (OKRs) tied to adoption, time-to-value, and customer satisfaction, and communicate progress transparently to stakeholders
• Create structured feedback loops with customers and internal teams to prioritize features that deliver measurable impact and accelerate onboarding
• Represent CDK’s platform vision and shared services strategy externally, reinforcing our leadership in enterprise SaaS and automotive retail technology
• Implement best-in-class frameworks (e.g., Pragmatic Institute) and agile practices to streamline processes, improve collaboration, and enhance team performance

Qualifications and Experience:

• Bachelor’s degree in Computer Science, Business, Engineering or equivalent industry experience
• 10+ years of Product Management and/or equivalent experience in Enterprise SaaS, full lifecycle management. Experience in managing larger teams
• Experience in Agile software/DevOps methodologies & working with globally distributed teams
• Excellent critical thinking skills; ability to make decision in dynamic environment
• Excellent written & verbal communication skills. Experience in presenting at senior level customers & internal stakeholders
• Ability to listen & consider the points of view of others, collaborate, build consensus cross-functionally
• Financial acumen to support the development of business cases/monetization options.
• Highly motivated ‘go-getter’ driven to achieve business results with the ability to remain positive & focused on delivering customer outcomes.
• Experience in mentoring & growing product management expertise in teams using standard industry frameworks
• Track record in incubating new initiatives with successful product launches delivering market share growth
• Experience in driving partnerships & non-organic growth
• Travel up to 25% of time

Preferred Qualifications:

• Advanced degree in MBA, MA Computer Science, Engineering
• Expert knowledge of the automotive retail industry, relevant customer environment & technical domain
• Pragmatic Institute Experience

Salary Range: $180,000 – $215,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Job details made easy by trendtoday360

Simple Summary:
Director role owning product roadmaps for foundational enterprise SaaS platforms — identity access, data infrastructure, AI capabilities. Heavy focus on customer-centric strategy, innovation, scalable product delivery, and measurable business outcomes.

Estimated CTC: $180,000 – $215,000 + performance bonuses + premium benefits

ATS Keywords:
Director Product Management, SaaS, Enterprise Platforms, Identity Management, Data Platform, AI Products, Product Strategy, OKRs, Agile, Cloud Product, Automotive Tech, Roadmap Ownership, Platform Architecture, Customer Adoption, Leadership

Benefits Highlight: PTO, medical/dental/vision, 401K match, tuition reimbursement

Best suited for a senior product leader who can influence across engineering, business strategy, and enterprise customer experience — NOT someone who needs handholding.

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