Location: Kolkata, West Bengal, India | Work Mode: Full-time (On-site) | Ref #: 20038909 | Posted Date: June 3, 2026
Job Description
Company Overview
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox delivers client-centric and digitally-driven technology solutions built to meet the needs of today’s global, distributed workforce.
Role Summary:
Xerox is seeking an Agentic AI Engineer to design, build, test, and deploy leading-edge agentic AI solutions for the Global IT Operations domain. This role focuses on developing production-ready AI agents and intelligent workflows natively on Microsoft Foundry, integrating systems across Microsoft 365, Teams, ServiceNow, network/infrastructure tools, cloud platforms, and security services.
Key Responsibilities:
- Engineer production-ready agentic solutions featuring strong observability, traceability, evaluation, and strict enterprise governance.
- Develop and maintain custom APIs, secure connectors, orchestration layers, and automation services to link AI agents with operational infrastructure.
- Partner with IT operations leaders, enterprise architects, and platform owners to translate business and service management use cases into autonomous, measurable AI workflows.
- Balance innovative agent designs with operational rigor, executing human-in-the-loop controls, risk isolation, and resilience frameworks.
- Document systems architecture, support QA testing, establish coding standards, and eliminate cross-team rollout barriers.
Desired Qualifications:
- Experience: Proven track record in software engineering with hands-on development in AI orchestration, API integrations, and enterprise cloud operations.
- Platform Integration: Practical experience integrating applications with enterprise APIs such as Microsoft Graph, ServiceNow, monitoring toolsets, security platforms, and operational databases.
- DevOps & Infrastructure: Deep familiarity with Git workflows, CI/CD pipelines, automated testing frameworks, and Infrastructure-as-Code (IaC) using Azure DevOps and Bicep (or equivalent tools).
Preferred Certifications:
- Microsoft Azure or AI certifications (e.g., AZ-900, AZ-204, AZ-400, AI-102, AI-200).
- Associated automation, cloud, or networking credentials from AWS, CompTIA, or Cisco.
Job details made easy by trendtoday360
Position: Technical Specialist – IT Operations Automation & Agentic Systems
Core Frameworks: Microsoft Foundry, Azure OpenAI Ecosystem, Bicep IaC, Microsoft Graph API
Strategic Objective: Reducing MTTR (Mean Time to Resolution) via Autonomous Support Agents
✅ Job Summary and Focus:
This position at Xerox is tailored for a **Service Infrastructure Automation Architect**. Because global IT operations are highly complex, the technical focus is heavily centered on **Autonomous System Orchestration**. You will not just be building basic chatbots; you will be architecting multi-agent networks on **Microsoft Foundry** that can automatically diagnose network failures, route security alerts, and provision cloud access tokens. You will be tasked with solving the **Enterprise Context Integration Challenge**—safely interfacing agent logic with core platforms like ServiceNow and Microsoft Teams while implementing bulletproof human-in-the-loop gates to ensure operational stability.
[Image structure recommendation: An Agentic IT Operations diagram displaying Incoming ServiceNow/Teams tickets, Microsoft Foundry Orchestrator, Multi-Agent Tool-Calling via Microsoft Graph, and automated resolution pipelines]
📌 Key ATS Resume Keywords:
Agentic AI Engineer, Xerox, Microsoft Foundry, AI Agents, IT Operations, ServiceNow Integration, Microsoft Graph API, Azure DevOps, Bicep, Infrastructure as Code, CI/CD Pipelines, Observability, Human-in-the-Loop, AI Governance, Kolkata Tech Jobs.
💰 Compensation and Regional Tech Dynamics:
Xerox Holdings Corporation offers an Associate/Specialist level compensation structure complete with comprehensive health insurance, structured learning and development opportunities, and career pathing into Global IT Engineering leadership.
In the context of the Indian AI Infrastructure and Enterprise Automation sectors for 2026:
- The “Agentic Operations” Paradigm: By mid-2026, Fortune 500 infrastructure teams are shifting rapidly from traditional scripting to **Agentic Workflows**. Software engineers who understand how to configure stateful, tool-calling agents are seeing a 25% year-over-year expansion in demand as companies seek to automate up to 40% of standard IT tier-1 service requests.
- Racial and Gender Inclusivity in India Tech: Based on recent 2025-2026 corporate workforce data for deep-tech roles in major metros, women hold approximately 26% of technical roles in IT infrastructure global centers. Global employers like Xerox actively deploy connection initiatives to ensure broad diversity across automated engineering teams.
- Kolkata as an Emerging AI Hub: The Kolkata engineering ecosystem has experienced a notable transformation, turning into a center of excellence for global IT infrastructure support. Technical professionals here handle international pipelines, providing essential workplace solutions to millions of distributed enterprise clients worldwide.
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